InQuira, a vendor of software applications for Web self-help, agent-assisted support and enterprise knowledge management, today announced thatMSC.Software, a vendor of enterprise simulation products to help reduce costs associated with designing and testing manufactured products, has selected InQuira.

MSC (News - Alert).Software will use InQuira’s knowledge management platform, InQuira Information Manager, to power Web technical support interactions, according to the companies. MSC.Software chose InQuira for “its ability to harvest simulation knowledge from employees, customers and partners to make it accessible to consumers,” among other factors, InQuira officials say.

 

A 40-year veteran in offering simulation tools, MSC.Software uses simulation knowledge and process management as components of its Enterprise Strategy products. The company will integrate InQuira with its single sign-on platform andOracle’s ( News - Alert) service request management applications.

 

The initial deployment will power MSC.Software’s Japanese support Web site. Deployment of an InQuira-powered English support Web site will follow the Japanese implementation.

 

“InQuira is capable of capturing and distributing all of our simulation products knowledge with the integrated end-user collaboration that’s required to satisfy the needs of our customers,” said Jeffrey Graff, a director at MSC. 

 

“Online and call center customer service is a priority for companies with a technically complex product offering, as the user base has more complicated support needs and higher expectations for online self-service,” said Mike Murphy, chief executive officer at InQuira.

 

In November, InQuira announced that Sterling Commerce, a subsidiary of AT&T (News - Alert), selected the InQuira 8 integrated platform.